Welcome to Bipodfactory customer service team with any questions you may have. We have made ourselves available to our customers by online chat and email. Before contacting us we recommend reading our Frequently Asked Questions Page as you may find an answer to your question and save yourself some time.
Do I need to sign up in order to purchase?
You can make order without being our member, but we STRONGLY SUGGEST YOU TO SIGNUP WHEN PURCHASE, so that you can track the status of your current orders, review your previous orders and take advantage of our other member’s benefits.
How do you ship?
We Ship Items from China or US(if items in warehouse) For different countries, we use the most efficient and reliable companies to ensure you get your order. Normally we offer Free Shipping for small package(Below 2kg) with ePacket (China Post Airmail), it’s the most economic and efficient way, it usually takes 2-4 weeks to Most Countries.
For urgent order, please inquiry us shipping cost like DHL, UPS. It usually takes 3-5 days to most countries.
After Check Out
How do I track my order?
As long as we have dispatched your order, we will send you a tracking number by eMail. You can track the parcel from Your Account when login, also can track according to the delivery company (Post Office, DHL, UPS, etc.) for the delivery status.
After Sales Service
Is there any import taxes or duties?
Some countries will tax imported goods and this may apply to you. However, even this is not consistent for every state or region within each country, and the shipping company will also make a difference as to whether tax is charged or not. Taxation and import duties also might not be applied if customs does not inspect your package.
We Usually declare a low value to help your avoid tax. However, please understand that in some cases, your country may elect to charge a tax on items you order from us. We have no control of this. If your government requests that you pay tax on your purchase, you must pay it to receive the product. We are not responsible for paying your taxes. If an order is returned to us due to your refusal to pay import tax, we will charge a 10% restocking fee if the order is returned to us as a result. The shipping fee will also NOT be refunded. Kindly ensure you understand this policy before purchasing from us.
What if the customs seized the items?
If your parcel is inspected by the customs, please wait until clearance. If the customs seized the items, we are not responsible for refund or replacement; customer has to bear the risk.
Do you have any warranties?
We check all the ordered items and make sure they work properly. We make sure the parcel is in safe and secure packaged. So we suggest that you should send an enquiry for any uncertainty of our product before making order, and make sure you order what you want. If product is defective or damage, we provide 10 days of replacement or return, shipping fee will not be returned.
What should I do if the package is damaged when I received?
First, we suggest you to keep the parcel with all original packaging, and take photos for reference.
please eMail our support team firstname.lastname@example.org, we will decide upon appropriate action, including but not limited to the following:
– Ship a new set of items to you as a replacement
– Refund to you
However, we DO NOT offer any replacement or refund if the damage is caused by one or more of the following:
– Inappropriate use of the item
– Disassembly and / or modification of the item